Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BackiePackie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://backiepackie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
Bag from personal, ordered 2 pieces, the first friend, the second for herself.
Still not used but looks fine… Smells quite a bit
I order this bag for the third time, friends asked.
Very nice. Worth the price
The bag is very comfortable, beautiful. I got to me very quickly. Thank you!!!
At first glance a good bag. Let's see in the sock.
Really like this bag!
Super fast delivery... did not even expect... March 8 made an order, March 20 received. The backpack bag is excellent, everything suits, very handy for summer-autumn... neatly sewn, voluminous, beautiful, fashionable. I recommend.
I love that it converts to a backpack. Very versatile and easily holds all my spa gear. I like that I can sling it over my shoulder to go to the store and its not a hindrance like a shoulder bag or purse. LOVE IT
I would like to give 5 stars for the creative design. The bag can be used as both handbag and backpack. It's big enough for my notebook and other stuff. But it cannot hold my 14.5'' laptop(I think it could hold a smaller one like 13''). I have used it for a few days and it really performs perfect in my daily study life. Light, cute and unique. A suggestion is that the seller should include an instruction about how to make it into handbag and backpack. I really spent some time figuring out how to do that.
This bag arrived packaged very nicely. For a bag for this price you might expect and be okay with some loose strings or thread hanging at corners. There are none. It is made very well. The inside compartments and zippers are great for keeping tracking of phone and keys, I don’t even use the outside pockets for that because it’s so easy to reach into my bag. The double magnetic closure is great. Mine feels a little wobbly so I hope it isn’t a problem later, but for now it keeps everything secure. There’s even a laptop sleeve. Converting to a backpack takes two seconds and it’s super cute. It’s so affordable you could have one in every color to change up with outfits or seasons. The canvas is also very durable.
You never know if you will get a dud that looks great online, but when it comes in... it looks like it came from wish.This is not the case with this bag! I am IN LOVE with it! If you are looking at the reviews because you are doubting the quality for only $25.... look no further! This bag is made very well. The materials are sturdy and great quality. The bag is easy to switch into a backpack option, which is super convenient to have (for me at least). The inside is very roomy. The padded, velcro pocket fits my Fire Tablet 10 HD perfectly with a case on it. There are 2 more, smaller pockets opposite the padded velcro pocket. In the last picture attached a have my A6 organizer between them. They both have zipper closures. Perfect mom on the go bag for me, I can stick a few bottles of water and some snacks inside for when we are on the move! I'm also looking forward to sticking a few skeins of yarn in it to pass the time at school pick‐up! Bottom line, if you are on the fence, just order it!! You wont regret it!
This bag is awesome. I love Iove it. My small hand bag, perfume, work calendar and various other things. It's great. My straps even came twisted and I don't care. I call it my attache case
bag is sturdy, well made, and stylish. big too.
Pekná kvalitnaá taška
Thank you, I liked it!
All the best... Good Quality… Very fast Delivery
This bag as the liked that kupiłam 3 for friends :)
Handbag very pretty, such as the pictures store. Recommend warmly.